27-01-2020 - 31-03-2021
10-10-2020 - 30-06-2024
SkillsFuture Singapore (SSG)
Full Time
Part Time
Full Time and Part Time
This course covers the knowledge and application skills in identifying the elements that form customer expectations so as to provide the desired customer experience that is in line with the organisation’s vision, mission and values. It covers various methods to design, innovate and translate the desired customer experience into a service operations plan.
Interpret customer intelligence to determine desired customer experience
Innovate the desired customer experience in line with the organisation’s vision, mission and values
Translate the desired customer experience into a service operations plan
Evaluate impact of desired customer experience
Not Specified
Managerial, Operational, Supervisory