Last updated on: 18 March 2024
22-09-2020 - 31-03-2021

10-10-2020 - 07-09-2023

SkillsFuture Singapore (SSG)
Full Time
Part Time
Full Time and Part Time
English
At the end of the course, the learner will be able to address on the development and implementation of a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns by directing the operating rhythm for customer management processes and establish key touchpoints and interactive experiences that engage customers.
LEARNING UNIT 1: Apply Customer Behaviour Analysis
LEARNING UNIT 2: Build Customer Engagement Strategies for Customer Journey
LEARNING UNIT 3: Justify Enhancements to Customer Engagement Strategies
Not Specified
Managerial, Supervisory, Operational
Training Provider Information
WONG FONG ACADEMY PTE. LTD.
UEN:
201110331W
Course Contact Information
Mdm Sally Chua
90667986

Mdm Iris Wong
90448383